Privacy & Policy
Effective from 18th August , 2024
Introduction
At TradiesHome, we prioritize your privacy and are fully committed to ensuring the protection of your personal information. This Privacy Policy applies to all personal information collected by TradiesHome. By accessing our website, app or using our services, you agree to comply with the terms of this policy.
This policy explains how we collect, use, store, safeguard, and share your personal information when you visit our website or use our services. TradiesHome is fully committed to adhering to Australian Privacy Laws governing the management of personal information by businesses. We are committed to ensuring your privacy is protected in every interaction with us.
What Personal Information do we collect and hold
The Personal Information we collect refers to any data or opinion about an individual that identifies them or can identify them, whether this information is true or not, and regardless of how it is recorded. Sensitive Information is a special type of Personal Information. It includes details about a person’s physical and mental health, such as vaccination status or any other health-related issues a person may have. It also covers other personal matters like criminal records or sexual orientation. In this Privacy Policy, any mention of “Personal Information” also encompasses Sensitive Information.
The types of personal information we may collect and hold include (but are not limited to) the following
- Name, age, date of birth
- Employment details, including occupation, employment status, and previous work experience.
- Contact details including current and postal addresses, email addresses, and phone numbers (landline and/or mobile)
- Driver’s license, passport number, or other forms of identification.
- Information provided in connection with a resume or job application, if you apply for a position with us.
- Bank account details, credit card information
- Information that you enter or upload into the TradiesHome platform, including details about others
How we collect and hold your personal information
We collect your personal information in the following ways, including:
Direct Collection: We collect information directly from you when you interact with our website, app, or customer service channels. This includes when you access our apps and web pages, fill out forms, create an account, or communicate with us via phone, email, or chat.
Automated Collection: We collect data from your devices or browsers, including your IP address, GPS information, cookies, and any phone numbers or email addresses you use to contact us.
Third-Party Sources: We might obtain your personal information through marketing partners, our affiliates, clients, contractors, and customers. We may also gather information from third-party sources including survey or competition websites, marketing platforms, and other sites that can be accessed through our platform. These sources help us deliver and advertise our service, understand online activity, and gather information crucial for managing the quality or content of the services that we provide.
We may obtain your personal information from share registries that manage TradiesHome’s share applications and holdings. Additionally, we might access information from public sources or collect it when legally mandated or permitted.
These methods help us maintain a comprehensive record of your interactions, which we may store electronically or in paper files.
Why we collect, hold, use and disclose your personal information
We gather, store, utilize, and share your personal information for the following purposes:
- To communicate with you directly.
- To conduct and manage our business operations, including delivering our products and services to you.
- To manage billing and payment systems effectively.
- To support and manage our interactions with you as a user, customer, or shareholder.
- To assess and mitigate risks, investigate any illegal activities, and ensure compliance with our Terms and Conditions including confirming your identity, ABN, or professional licenses.
- To evaluate and process your applications.
- To shield both you and our organization from fraudulent activities.
- To promote and market our services, as well as the services of our partners and other entities, including those offering products or services not directly related to our own
- To facilitate your connection with customers for specific job categories.
- To research, design, and enhance our products and services to better meet your needs.
- To comply with legal obligations, including those related to share management and to cooperate with government, licensing, or law enforcement agencies.
- To perform activities related to the purposes mentioned above.
Note: We may also collect, store, use, and share your personal information for additional purposes when permitted or required by law.
We may utilize or share your personal information to promote and deliver our services, including direct marketing through channels like email, SMS and other electronic methods. This can include newsletters, promotional content, and services we offer. If you decide you no longer wish to receive these marketing communications you can opt out by clicking the Unsubscribe link included in our emails or messages or getting in touch with us through the contact information provided in the Contact Us section below.
Who we disclose your personal information to
We may utilize or share your personal information to promote and deliver our services, including direct marketing through channels like email, SMS and other electronic methods. This can include newsletters, promotional content, and services we offer. If you decide you no longer wish to receive these marketing communications you can opt out by clicking the Unsubscribe link included in our emails or messages or getting in touch with us through the contact information provided in the Contact Us section below.
Service Providers
Organizations that handle various business functions for us such as call center operations, marketing services, IT support, and share registry services.
Business Partners
Entities we collaborate with including partners, joint ventures, contractors, agents, and external service providers to support their business operations and our mutual goals.
Payment and Collection Agencies
Third-party services are involved in processing payments or managing debt collection for services provided to TradiesHome users or customers.
Regulatory and Law Enforcement Authorities
Police, licensing bodies, government agencies or other relevant authorities, particularly in cases where disclosure is required by law or to address suspected breaches of our terms and conditions.
Government and Regulatory Bodies
Government organizations and regulatory authorities that require information by law or for regulatory compliance purposes.
Network Administrators and ISPs
We may disclose your information to internet service providers or network administrators if we suspect a violation of our terms and conditions or unlawful activity and believe that sharing the information is necessary.
Transfer of personal information overseas
To provide you with the best possible services we may need to transfer or disclose your personal information to individuals or organizations in foreign countries. This could include:
- To the service providers that store data and operate outside of Australia
- Otherwise as required or permitted by law
In such cases, we take careful measures to ensure that these parties comply with the Australian Privacy Principles.
Links
Our website may contain links to third-party sites and these websites may collect personal information about you. We are not accountable for the privacy practices or content of these external sites.
When you click on a link, you will be subject to the privacy policies of those sites, which may differ from ours. So we recommend that you read their privacy policies before sharing any personal information.
Security and Storage
TradiesHome places a high priority on safeguarding the information of our customers and contractors. We have put strong security measures in place to safeguard your personal information against misuse, interference, loss and unauthorized access, alteration or disclosure.
The information you provide to us, such as contact details and bank account information is securely stored on our servers with strict security controls. This data is retained to verify transactions, maintain accurate customer records and fulfill legal and accounting requirements.
While we make every effort to protect your personal information, it’s important to understand that no internet data transmission can be guaranteed to be completely secure. Consequently, while we work diligently to secure your data we cannot guarantee absolute security and any information you transmit to or from our online services is done at your own risk.
We also remind you to take responsibility for maintaining the confidentiality of your passwords and account information. It is important to be cautious and responsible online to protect your personal information.
Access to and correction of personal information
At TradiesHome, we prioritize keeping precise, timely and relevant information about our customers and website users. We recognize the importance of having your personal details accurate and up-to-date.
To request access to or corrections of your personal information in our records you can contact us directly. As long as your request complies with the Australian Privacy Principles we will provide you with access to your personal information.
You are entitled to request corrections for any inaccurate information we have about you. To ensure confidentiality we will only disclose personal information to you once we have verified that it is indeed related to you. In the event that we are unable to provide access or make the requested corrections then we will clearly explain the reasons for our decision.
Facebook Platform Data
If there is no legal requirement for TradiesHome to retain Facebook Platform Data you have the option to request its deletion.
“Facebook Platform Data” refers to the “Platform Data” as outlined in the Facebook Meta Platform Terms.
Complaints
If you have any concerns or complaints regarding our Privacy Policy you can contact us directly at legal@tradieshome.com. Your complaint will be treated with urgency and we will conduct a thorough investigation to address any potential breaches related to the gathering, handling or discarding of your personal information
We strive to resolve all complaints within 30 days ensuring compliance with Commonwealth Privacy Legislation. If you find our resolution unsatisfactory you have the right to escalate your complaint to an independent authority (Information Commissioner) for further review.
Changes to Privacy Policy
We may update and modify our Privacy Policy from time to time to reflect changes in our practices, legal requirements or industry standards. Any changes to the policy will be posted on our website and the updated version will include the date of the latest revision.
We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our services after any changes to the policy indicates your acceptance of the updated terms.
Contacting us
If you have any questions or concerns regarding our Privacy Policy or the way we handle your personal information please don’t hesitate to get in touch with us.
Contact details
Email : info@tradieshome.com
Phone: 0414 044 242
Mailing address: 10A Armytage cc, Kambah ACT 2902, Australia
